Effective Date: July 12, 2026
Thank you for choosing El Mitacoa.
We are committed to delivering handcrafted bean-to-bar chocolates with the highest standards of quality and care. Please read this Shipping, Returns & Refund Policy carefully before placing your order.
El Mitacoa currently ships across India to locations serviceable by our courier partners. International shipping may be introduced in the future and will be subject to separate terms.
Estimated delivery timelines are:
These timelines are estimates only and are not guaranteed. Delivery may be delayed due to weather conditions, courier disruptions, public holidays, natural disasters, government restrictions, or other circumstances beyond our reasonable control.
Applicable shipping charges will be displayed during checkout before payment.
Shipping charges, promotional offers, and free shipping eligibility may change without prior notice.
Once your order has been dispatched, tracking details will be sent to your registered email address, SMS, or WhatsApp (where available).
Every order is packed with care using protective packaging materials suitable for transporting chocolate products.
Chocolate is a naturally temperature-sensitive product.
Although we take reasonable measures to protect products during transit, temporary softening or slight cosmetic changes caused by high temperatures do not necessarily indicate that the product is defective or unsafe for consumption.
Customers are advised to receive deliveries promptly and store chocolates in a cool, dry place away from direct sunlight.
Customers are responsible for providing complete and accurate shipping details.
El Mitacoa shall not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided during checkout.
Due to the perishable nature of food products, El Mitacoa does not accept returns or exchanges for products that have been delivered successfully.
Returns will not be accepted for reasons including, but not limited to:
If you receive a damaged product, a wrong product, or an item missing from your order, please contact us within 48 hours of delivery by emailing elmitacoacompany@gmail.com.
Your request should include:
Claims submitted after 48 hours may not be eligible for review.
Refunds or replacements may be considered only in the following situations, subject to verification:
Each claim will be reviewed individually. El Mitacoa reserves the right to request additional information before approving a refund or replacement.
Refunds or replacements will generally not be provided for:
If a refund is approved, it will be processed using the original payment method wherever possible.
Please allow 5–10 business days for the refund to be processed after approval. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
Orders may be cancelled only if they have not yet been processed or dispatched.
Once an order has been packed or handed over to the courier partner, cancellation requests may not be accepted.
If El Mitacoa cancels an order due to product unavailability, payment issues, or other operational reasons, any eligible refund will be processed in accordance with this policy.
El Mitacoa reserves the right to amend or update this Shipping, Returns & Refund Policy at any time. Any changes will become effective immediately upon publication on our website.
For any questions regarding shipping, returns, or refunds, please contact us:
El Mitacoa
Email: elmitacoacompany@gmail.com
Website: www.elmitacoa.in
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
Last Updated: July 12, 2026