Effective Date: July 12, 2026
Welcome to El Mitacoa.
At El Mitacoa ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
El Mitacoa is a handcrafted bean-to-bar chocolate brand committed to producing premium chocolate products using carefully selected ingredients.
This Privacy Policy applies to all visitors, customers, business partners, distributors, wholesalers, corporate clients, and anyone interacting with our website or services.
Depending on how you use our website, we may collect the following categories of information.
When you place an order, create an account, subscribe to our newsletter, contact us, or participate in promotions, we may collect:
Payments made through our website are processed securely by authorized third-party payment service providers.
We do not store your complete debit card, credit card, UPI PIN, banking password, CVV, or other sensitive payment credentials on our servers.
Payment providers may collect payment-related information in accordance with their own privacy policies.
When you visit our website, we may automatically collect:
Our website may use cookies, pixels, local storage, and similar technologies to:
You may disable cookies through your browser settings; however, certain website features may not function properly.
We may use your information to:
With your consent, we may send promotional emails, SMS, WhatsApp messages, or other marketing communications regarding:
You may unsubscribe at any time using the unsubscribe option provided or by contacting us.
We do not sell your personal information.
We may share your information only with trusted third parties when necessary, including:
These third parties are required to protect your information and use it only for authorized purposes.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
While we strive to protect your information, no internet transmission or electronic storage system can be completely secure.
Accordingly, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
After the applicable retention period, information may be securely deleted, anonymized, or archived in accordance with applicable laws.
Our website is not intended for children under the age required by applicable law to independently provide consent.
We do not knowingly collect personal information from children without appropriate parental or guardian authorization where required.
If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, applications, payment gateways, courier tracking services, or social media platforms.
We are not responsible for the privacy practices, policies, security, or content of third-party websites or services.
Users are encouraged to review the privacy policies of those third parties before sharing personal information.
We may use website analytics tools to better understand how visitors use our website.
Analytics information helps us improve website functionality, customer experience, product offerings, and overall performance.
These tools generally collect aggregated or anonymized usage data.
Depending on our technology providers, your information may be processed or stored on servers located outside your state or country.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented consistent with applicable laws.
We may disclose personal information where required:
If El Mitacoa undergoes a merger, acquisition, investment, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.
Subject to applicable law, you may have the right to:
To exercise these rights, please contact us using the contact details provided below.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us immediately if you believe your account has been compromised.
You may control or disable cookies through your browser settings.
Disabling cookies may affect certain website functionalities, including checkout, login, and personalized features.
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or services.
The revised Privacy Policy will become effective immediately upon posting on this website unless otherwise stated.
Your continued use of the website after changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
El Mitacoa
Email: elmitacoacompany@gmail.com
Website: www.elmitacoa.in
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
By accessing or using our website, placing an order, subscribing to communications, or interacting with our services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website.
Last Updated: July 12, 2026